HOW DO I RETURN AN ITEM?
Please send any returns to the below address and once your item(s) have been received we will process your refund/exchange request:
Returns Dept Loud
Bristol BS5 0ER
In an ideal world every order we ship out would be perfect in every way, however we know from from time to time either we send out an incorrect item or you're simply not happy with an item when it arrives. Because of this we have a returns policy that lets you know, in addition to your statutory rights, how to go about returning goods to us that you aren't happy with.
OUR 14 DAY GUARANTEE
You can return any item bought at Loud to us within fourteen days of receipt and get a refund or have the item exchanged. You can return it because you simply don't like it, because it didn't fit, because of a manufacturing fault or because we sent an item in error.
BEYOND OUR 14 DAY GUARANTEE PERIOD
Sadly once the 14 day guarantee period has passed we can only accept items back that clearly have manufacturing faults. We aren't able to take back items that don't fit, where shipped wrongly or you simply didn't like once our guarantee period has ended. If your item has a manufacturing fault return it to the address above detailing the problem and we'll do our best to resolve it for you.
ORDERING AT CHRISTMAS
Worried about needing to return a item you’ve ordered after the festive break? At Loud we extend our 14-day returns period at Christmas, so that any items ordered in December can be returned until 15 January, subject to our standard exceptions.
EXCEPTIONS TO RETURNS POLICY
There are one or two exceptions to our returns policy. Sadly we aren't able to accept returned items that have clearly been worn and washed (unless there is a manufacturing fault with them) or are soiled or dirty. We can't accept items back that (in our opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should be returned with the original packaging. Please note that we only accept returns on Grab Bags/ Mystery Boxes if the items are damaged.