ORDERING FROM US

Sadly you can't buy items that are out of stock or reserve items that are due to restock.

If you have a problem at any point before entering your credit or debit cards details it is safe to simply resubmit your order. Your first order will be automatically deleted in due course. If you have already entered your credit card or debit card details we recommend that you email us at customerservices@loudclothing.com and we will investigate

If you need to change your order we suggest you send us a message using our contact form and they'll do their best to sort you out. Unfortunately we cant guarantee that we are able to make changes to your order as it may already have been picked at our warehouse or shipped.

If you wish to cancel an order you’ve placed please send a message to our customer service team who will arrange to cancel to the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.

If you order twice by mistake send a message to our team and tell them the reference number of the item you want cancelled. They will arrange to cancel the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.

You can also view all of your order info in the account section if you have created an account with us.

Of course. We accept Apple Pay, Google Pay and PayPal
too.

We accept all credit cards issued by Mastercard, Visa and JCB and many others.

For debit cards we accept Visa Debit, Visa Delta, Visa Electron, Solo and Maestro.

All transactions on Loudclothing.com take place in Pounds Sterling. Of course you can use a credit or debit card in any currency to pay online as your card provider will simply exchange the cost into your card's currency.

To use a discount code enter it into the ‘Discount Code’ area in the shopping cart. The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we can’t give you the discount once you’ve completed your order.

Product

If a product has a ‘Buy’ button is should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related shipping costs.

We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image which doesn’t please let us know by emailing us.

We do our best to make sure that the sizes we show are right and unlike many other sites give a chest measurement on our t-shirts rather than just a small, medium or large size guide.

Pre-ordered items, which are clearly identifiable by either a special 'I accept this is a pre-order' tick-box and/or a flash on the product image, are shipped on the date shown in the product description (which may be up to two months in the future).  If you order regular items in the same order as pre-order items your complete order will be shipped on the pre-order date. If you don't want this to happen you should place two separate orders. 

Shipping

Shipping is £2.99 for orders under £50, Free for orders over £50 and Free Next Day for Orders over £100

Once your order has been dispatched from our warehouse an automated email is sent to your email address letting you know.

We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person isn’t able to deliver your order because no one is in a card will usually be left giving instructions on how to arrange redelivery.

We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you believe your goods have arrived damaged please contact our customer services team and they'll help sort you out.

Returns

Loudclothing.com offers a money back guarantee on all its products. Please see our refunds and returns page for details.

There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that one of the items you ordered was unavailable and so we have refunded you for that item. If this has happened a sticker will be on the enclosed delivery note detailing the refund. It is possible that we have made an error while picking your order. If you discover that your goods are missing please contact our customer services team and explain the situation.

If you find that we've sent you the wrong goods you should send us an email here HERE. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.

Customer support

0116 284 4770

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